Frequently Asked Questions About Agiliux’s Solutions
Have questions about Agiliux’s products and services? Find answers in our FAQ section, where we explain how our solutions can enhance your insurance operations.
General & Vision
What is Agiliux?
Agiliux is the AI-Native System of Record for commercial insurance brokers and MGAs. It is a cloud-native SaaS platform that replaces fragmented legacy tools with a single, unified core for quoting, policy management, claims, accounting, and AI-driven automation.
Who founded Agiliux?
Agiliux was founded by Deep and Sarab. Deep brings over two decades of enterprise SaaS and insurtech strategy experience, while Sarab specialises in operational delivery and product architecture. Together, they bridge the gap between enterprise technology and commercial risk.
What is the mission of Agiliux?
Our mission is to future-proof the commercial insurance sector. We aim to eliminate administrative friction by providing brokers, insurers, and reinsurers with a secure, AI-embedded core system that enables them to move from manual data entry to high-value advisory.
How does Agiliux differ from legacy competitors?
Unlike legacy systems that are often closed ecosystems, Agiliux is AI-Native and API-first. We do not bolt on AI; we embed agentic automation and generative intelligence directly into the core workflow. We also offer superior data ownership rights and flexible deployment options (SaaS or Self-Hosted).
Why is Agiliux called a "System of Record"?
Agiliux acts as the Single Source of Truth for your brokerage. Instead of having client data in a CRM, policies in a legacy server, and claims in spreadsheets, Agiliux unifies all these operations into one secure database. This eliminates data gaps and ensures accuracy.
Products & Modules
What is Agiliux Commercial?
Agiliux Commercial is the flagship core platform for P&C brokers. It automates the entire lifecycle – enquiry, quotation, market placement, policy issuance, billing, claims, and accounting – replacing manual processes with seamless automation and regulatory-ready reporting.
What is Agiliux Digital?
Agiliux Digital enables brokers and insurers to sell and service personal lines (Motor, Travel, Home) online. It facilitates online quoting, policy sales, renewals, and self-service via white-labelled web and mobile apps.
What is Agiliux CRM?
Agiliux CRM is an insurance-specific relationship management module. Unlike generic CRMs, it understands policies, renewals, and claims contexts, allowing teams to view a 360-degree profile of the client including their risk history and active quotes.
What is Agiliux Integra?
Agiliux Integra is a secure API gateway for insurers. It allows partners to access real-time quotes, premiums, policy issuance, and claims via documented APIs, enabling scalable distribution via digital channels and partner networks.
What is Agiliux DataXchange?
Scheduled for release in mid-2026, DataXchange is a middleware solution for secure, standards-based data exchange (ACORD/CDR). It automates the flow of data between brokers, insurers, and reinsurers, replacing the manual emailing of PDFs and spreadsheets.
Does Agiliux include Accounting?
Yes. The platform includes a purpose-built insurance accounting module. It handles client money (IBA), insurer settlements, commission tracking, multi-currency ledgers, and integrates with general finance systems.
Artificial Intelligence & Innovation
What does "AI-Native" mean for Agiliux?
It means the platform was designed from the ground up for AI. Generative AI, predictive analytics, and multi-agent workflows are deeply integrated into the database and API layer, not bolted on as an afterthought.
What is Agiliux Chat?
Launching in 2026, Agiliux Chat is an AI-powered conversational co-pilot. Utilising the Model Context Protocol (MCP), it enables staff to query policies, initiate renewals, or generate bordereaux summaries using natural language commands.
What is "Agentic Automation" in Agiliux?
Agentic Automation refers to AI agents that perform multi-step tasks autonomously. For example, an Agiliux agent can ingest a submission email, extract the data, update the risk record, and draft a quote, without human intervention.
How does Agiliux use Generative AI?
We use Generative AI to create content, such as drafting client proposals, policy summaries, and renewal letters. It allows brokers to produce high-quality, personalised documentation in seconds.
Is Agiliux exploring Blockchain or Smart Contracts?
Yes. We are conducting proof-of-concept work for blockchain-enabled smart contracts, specifically for automated claims triggers and immutable placement verification between brokers and reinsurers.
How does Agiliux accelerate month-end finance closing?
AI-driven agents reconcile accounts, detect anomalies in ledgers, and suggest journal entries. This automates the matching of insurer statements, significantly reducing the workload for finance teams.
Data & Document Management
Can I manage all document types with Agiliux?
Yes. Our Document Intelligence engine ingests PDFs, Excel spreadsheets, Word documents, emails, and scans. It classifies them (e.g., “Schedule,” “Claim Form”), extracts the data, and integrates it into the workflow automatically.
Do I own the data captured in Agiliux?
Absolutely. You maintain full data ownership. You can export your data in standard formats (SQL, CSV, Excel) or via API at any time. We believe in vendor retention through quality, not data lock-in.
Can Agiliux generate custom reports?
Yes. You can customise built-in reports or build entirely new ones using the No-Code reporting engine. For advanced analytics, we offer a seamless integration with Power BI to visualise KPIs like quote-to-bind ratios and renewal retention.
What are the risks of using spreadsheets instead of Agiliux?
Spreadsheets lack audit trails, validation, and security. They lead to “version chaos,” manual errors, and compliance gaps. Agiliux replaces spreadsheets with a controlled, validated database that enforces governance.
Global Operations & Locations
Is Agiliux suitable for the UK market?
Yes. Agiliux supports UK regulatory standards (FCA), GDPR, and multi-currency capability (GBP/EUR). We established a UK entity in 2025 to support local brokers and MGAs with dedicated on-ground operations.
Can Agiliux support Australia?
Yes. We have an Australian partner network established in early 2025. The platform accommodates APRA and ASIC standards, supports AUD, and handles local tax nuances (GST/Stamp Duty).
Is Agiliux available in the Middle East?
Yes. Agiliux supports multi-currency, Arabic UI localisation, and complies with regional regulations (e.g., UAE’s NFRA, Qatar’s QFC), making it a strong fit for brokers in the MENA region.
Does Agiliux support APAC markets?
Yes. We are a dominant challenger in Southeast Asia, with live clients in Singapore, Malaysia, and the Philippines. The platform supports local languages and regulatory frameworks (MAS, BNM, IC Philippines).
Is the platform multi-lingual and multi-currency?
Yes. Agiliux is designed for global operations. You can operate in any currency and the UI can be localised into any language, allowing multinational brokerages to use a single platform across borders.
Technology & Integrations
Is Agiliux a legacy system or a modern platform?
Agiliux is a modern, cloud-native platform built on microservices architecture. It uses REST APIs, a ReactJS front-end, Flutter mobile apps, and is hosted on enterprise cloud (AWS/Azure). It is designed to be modular and scalable.
Can Agiliux integrate with legacy systems?
Yes. We can connect via REST APIs or file-based transfers (SFTP) with legacy accounting platforms, ERPs, and older policy systems to ensure smooth migration or coexistence.
Can Agiliux integrate with Guidewire?
Yes. Through our Integra APIs, Agiliux can connect with insurer core systems like Guidewire to share policy and claims data. This allows for real-time digital distribution without disrupting the insurer’s core record.
Can Agiliux integrate with external CRMs?
Yes. While Agiliux has a built-in CRM, it integrates seamlessly with HubSpot, Salesforce, or Microsoft Dynamics via API to sync leads and contacts if a client prefers a two-tier architecture.
Security, Compliance & Deployment
How secure is Agiliux?
We utilise enterprise-grade security including AES-256 encryption for data at rest, TLS for data in transit, and strict role-based access controls (RBAC). Our architecture aligns with ISO 27001 and SOC 2 standards.
What deployment options are available?
Agiliux offers flexible deployment:
- Shared SaaS: Multi-tenant cloud (AWS/Azure) for cost efficiency.
- Dedicated Cloud: Private environment for higher performance and isolation.
- Self-Hosted: On-premise installation for clients with strict data residency or sovereignty requirements.
Is Agiliux compliant with GDPR?
Yes. The platform adheres to GDPR protocols including “Right to be Forgotten,” data masking, and consent management. Our UK/EU deployment options ensure data remains within the required jurisdiction.
Does Agiliux include audit trails?
Yes. We provide an immutable audit log. Every user action, login, file access, field change, is timestamped and traceable. This is critical for audits by regulators like the FCA or MAS.
What disaster recovery is in place?
We provide daily backups, geo-redundant storage, and documented disaster recovery (DR) plans. Our SLAs guarantee high uptime with rapid incident response protocols.
Implementation & Support
What is the implementation process?
We follow a structured methodology: Discovery & Design > Configuration > Data Migration (History) > UAT Testing > User Training > Go-Live. This de-risks the transformation process.
How long does implementation take?
A single-module deployment typically takes 12–15 weeks. A full-suite enterprise transformation (Commercial + Digital + CRM) typically takes 20–24 weeks.
Can I customise Agiliux without coding?
Yes. The platform features No-Code Configuration. You can modify screens, add fields, change workflow rules, and build dashboards using a visual interface, reducing the need for expensive development tickets.
What support plans do you offer?
We offer three editions based on your needs:
- Professional: Standard support, shared cloud.
- Enterprise: Priority support, dedicated account manager.
- Ultimate: 24/7 critical support, disaster recovery, premium hosting.
Does Agiliux offer a warranty?
Yes. We offer a Lifetime Warranty on the platform. Any bugs or defects reported are fixed at no additional cost for as long as you are a subscriber.
Scalability & Target Audience
Who is the ideal client for Agiliux?
Our sweet spot is mid-market firms (20–200 users) looking to scale. However, we serve clients ranging from small brokerages (5 users) to large multinational insurers.
Is Agiliux suitable for Reinsurer brokers?
Yes. Reinsurer brokers use Agiliux for facultative and treaty placement tracking, technical accounting, and claims workflows. The system supports complex reinsurance structures and debit/credit note management.
Can MGAs use Agiliux?
Yes. We support full MGA functionality including binding authority management, bordereaux production, and carrier reporting. (Enhanced MGA features for delegated authority are expanding in late 2026).
Can Banks use Agiliux for Bancassurance?
Yes. Banks leverage Agiliux Digital and Integra to offer embedded insurance products. The platform supports multi-carrier quoting and centralised policy servicing within the bank’s ecosystem.
What ROI can we expect?
Clients typically report a 40–50% reduction in quote-to-bind times and significantly lower error rates by automating manual re-keying. The unified view of data also drives better cross-selling and retention.