Support That Stays With You
Lifetime fixes, multiple channels and proactive partnership.
Agiliux World-Class Support provides lifetime platform maintenance, multi-channel helpdesk services, system updates, and dedicated account management to ensure operational continuity and long-term performance for insurance brokers and MGAs. This world-class support model is essential for direct insurance brokers, reinsurance brokers, and commercial insurance companies relying on uninterrupted operations and rapid issue resolution.
Lifetime Warranty
Any bugs or issues reported will be addressed and fixed without additional cost, as long as you are on active subscription. We maintain the platform so that reliability remains high and you do not bear the burden of hidden maintenance fees. This lifetime warranty ensures peace of mind for organisations that depend on ongoing stability — complementing the reliable operations provided by the Modern System of Record.
Multi-Channel Support
Helpdesk is available via email, portal and phone. For higher tiers, 24/7 critical-issue support ensures fast resolution. A knowledge base and self-service portal provide documentation, how-to guides and feature updates. Integrating this comprehensive support with automated workflows such as Intelligence Automation helps clients resolve issues faster and reduce repetitive manual work.
Multi-Channel Support
Helpdesk is available via email, portal and phone. For higher tiers, 24/7 critical-issue support ensures fast resolution. A knowledge base and self-service portal provide documentation, how-to guides and feature updates. Integrating this comprehensive support with automated workflows such as Intelligence Automation helps clients resolve issues faster and reduce repetitive manual work.
Agiliux provides a long term partnership with responsive helpdesk services, proactive guidance and continuous improvements. You receive reliable assistance that supports your operations well beyond your initial go live timeline.
Proactive Success & Account Management
We provide a dedicated account manager for Enterprise and Ultimate editions. This includes regular reviews of usage, roadmap, performance and enhancement opportunities. You get early insights into new features and roadmap items, giving you a voice in the product’s evolution. These proactive success engagements are reinforced by expert professional services such as Agiliux Consulting, ensuring structured adoption of best practices.
Frequently Asked Questions
What does a "Lifetime Warranty" on bugs mean for my brokerage?
It means that Agiliux takes full responsibility for the technical performance of the core platform. If a functional bug or a technical defect is discovered, it will be fixed at no additional cost for as long as you are a subscriber. This provides a level of financial and operational certainty that is rare with traditional software vendors.
What support channels are available for our staff?
We offer a 24/7 multi-channel helpdesk that can be accessed via an integrated ticketing system, email, phone, or WhatsApp. This ensures that no matter where your staff are or what time it is, they have a direct line to a technical expert who understands the Agiliux platform.
How are system updates managed to avoid business disruption?
Updates are rolled out using a “Continuous Delivery” model. AI enhancements, security patches, and regulatory updates are deployed automatically in the background. For major feature releases, Enterprise and Ultimate clients can coordinate with their Account Manager to schedule updates during off-peak hours.
Does Agiliux offer "Consulting" services to help optimise our workflows?
Yes. Beyond technical support, Agiliux Consulting offers AI-driven strategies to help firms re-engineer their business processes. This includes AI-powered workflow assessments and the development of “AI-based performance metrics” to ensure you are getting the maximum ROI from your digital transformation.
How do we stay informed about the platform’s future AI roadmap?
Enterprise and Ultimate clients have regular “Roadmap Review” sessions with their Dedicated Account Manager. This allows you to see upcoming features, provide feedback on the product’s direction, and ensure that the platform is evolving to meet the future needs of your specific market.
What is the "Success Manager" role, and how do they help us?
For Enterprise and Ultimate clients, the Success Manager acts as your internal advocate. They don’t just solve problems; they proactively look at your system usage and suggest ways to further automate tasks or improve your data quality, acting as a strategic partner in your growth.
Why this matters?
Software is not just purchased, it is partnered. A strong support model means you can rely on rapid fixes, continuous improvements and a vendor that invests in your long-term growth. It transforms technology from a cost centre into a competitive advantage.