Last updated: July 1, 2025.

1. Commitment to Your Privacy

At SoftSolvers, the privacy and security of your data is our highest priority. We are committed to protecting your personal information, whether you visit our Agiliux website, contact us via forms, or use our CRM application as a customer. We comply with Malaysia’s Personal Data Protection Act 2010 (PDPA), the Data Sharing Act 2025, and Singapore’s Personal Data Protection Act (PDPA).

2. Scope of this Policy

This Privacy Policy applies to:

• All Agiliux websites (including www.agiliux.com and any subdomains)
• Agiliux mobile applications and SaaS platform
• Any contact, demo request or feedback forms you submit
• Data you store, access, or process as a customer within the Agiliux platform

3. What Data We Collect

We may collect the following types of information:

• Contact Information: Name, company name, work address, phone number, email.
• Account & Transaction Details: Billing information, payment details, number of users, usage statistics.
• Website Usage: IP address, browser details, device info, browsing activity, cookies and web beacons.
• Business Details: Industry, company revenue, size, and other optional data you provide.
• Data Stored by Customers: If you use Agiliux, you control the customer and end-user data you upload to our service.

4. How We Use Your Data

We use your data to:

• Provide, manage, and improve Agiliux services
• Respond to your enquiries and requests
• Communicate service updates, offers, and news, where permitted
• Ensure system security and enhance user experience
• Meet our legal and regulatory obligations

5. Cookies and Tracking

Our websites use cookies (session and persistent) for security, analytics, and functionality. You can control cookies via your browser settings. Disabling cookies may limit some website features.

6. Data Collection on Behalf of Our Clients

When clients use Agiliux to store or process personal data, they remain the data controller. We act as data processor, only using that data on clients’ instructions and as necessary to deliver the service.

7. When We Share Your Data

We do not sell or rent your personal data. We may share your information with:

• Agents or partners helping us provide or improve services
• Payment processors to complete your transactions (e.g., Stripe, eGHL)
• Government authorities or law enforcement only when legally required, such as in response to valid court orders, warrants, or under applicable laws (including Malaysia’s Data Sharing Act 2025 and Singapore PDPA)
• Other parties with your explicit consent

8. Government Access & Legal Requests

• We only disclose your information to government agencies if required by law, such as a valid court order or other lawful request.
• Wherever possible, we will notify you of such requests—unless the law prohibits us from doing so.
• We adhere to all Malaysian and Singaporean obligations for notifying individuals in the case of significant risks or breaches, including the 72-hour breach notification window required since 2025.

9. Cross-Border Transfers

If data must be transferred outside Malaysia or Singapore, we ensure it is protected by adequate safeguards in accordance with legal requirements in each country.

10. Data Security

We implement technical and organizational measures (such as encryption, access controls, and regular audits) to protect your data against unauthorized access, disclosure or loss. All personnel and partners must follow strict security protocols.

11. Your Rights

You have the right to:

• Access and correct your personal data
• Withdraw consent at any time (subject to legal/contractual restrictions)
• Request erasure, restriction, or data portability (where applicable)
• Complain to the Data Protection Authority if you feel your rights are not respected

To exercise these rights, email us at privacy@softsolvers.com.

12. Data Protection Officer (DPO)

As required by Malaysian and Singaporean law, we designate a Data Protection Officer (DPO):
Contact: privacy@softsolvers.com

13. Updates to This Policy

We may update this policy as laws evolve. When changes are significant, we will notify you by email or in-application alerts. Your continued use of Agiliux means you accept the updated policy.

14. Contact

For questions about our privacy practices:
Email: privacy@softsolvers.com