Customer Engagement

Introduction

Full range of self-service platforms with white-labelling and a seamless customer experience across all digital channels

Multi-channel customer engagement integrated with Agiliux flexible architecture

Mobile App

Give your customer choice to easily register via the mobile app to purchase/view policy, submit claims, update personal details and view settlement status.

Mobile App

Give your customer choice to easily register via the mobile app to purchase/view policy, submit claims, update personal details and view settlement status.

Self Service Customer Portal

Set up your own branded customer portal to share information and empower customers to interact with your business on their own time and convenience.

ChatBot

Intelligent Assistant will be a main part of the App as well as other mobile communication platforms i.e. WhatsApp and Messenger to assists the customer in completing the full process of a request in a seamless way.

ChatBot

Intelligent Assistant will be a main part of the App as well as other mobile communication platforms i.e. WhatsApp and Messenger to assists the customer in completing the full process of a request in a seamless way.

Interactive Kiosks

Interactive kiosks can be placed at strategic locations for customer self-service to view product information, latest promotions, purchase new policies or renew expiring policies and also, can create new claims, check status of existing claims and everything is integrated back to Agiliux.

Cloud Call Centre

Support policyholders regardless of their location, maximizing responsiveness and creating a more integrated customer engagement environment.

Cloud Call Centre

Support policyholders regardless of their location, maximizing responsiveness and creating a more integrated customer engagement environment.

Flexible Integration
options

We provide APIs and integration options with marketplaces, direct acquisition, affiliate partners so all your systems can communicate frictionless.

Experienced Project Management

Always keep check on the compliance checkboxes. We manage a strong security architecture, stellar data quality and out-of-the-box reporting tools.

Multi-channel Engagement

Communicate with Customer via multiple channels like chat bot, email, SMS, push Notification and social media.

Stay in compliance

Always keep check on the compliance checkboxes. We manage a strong security architecture, stellar data quality and out-of-the-box reporting tools.

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